Who is Quantium?

Quantium is a world leader in data science and artificial intelligence. Established in Australia in 2002, Quantium is a global team of more than 1,100 people across 14 locations with a unique blend of capabilities across product and consulting services to help businesses unlock value from data and analytics. Quantium partners with the world’s largest corporations to forge a better, more insightful world.

Quantium’s Cloud Operations team is dedicated to ensuring the seamless operation and optimization of our cloud infrastructure. This team of experts works tirelessly to maintain the reliability, performance, and security of our cloud environments, enabling our clients to leverage the full potential of data and analytics.

Business Applications Support Engineer role:

• Serve as the primary escalation point for the Service Desk team, providing BAU support and enhancements for corporate and business applications, both on-premise and SaaS.
• Lead implementation and ongoing operational support for new business systems, while upskilling junior team members.
• Proactively improve application portfolio, automate workflows, and stay ahead of industry trends to provide insights on future releases and updates.
• Act as a key liaison between users, support areas, project teams, and vendors, providing expert application knowledge and escalation support.
• Analyze, document, and improve business and technology processes, including regular reporting and implementation of application configurations and enhancements.
• Engage with stakeholders across Quantium globally to understand requirements and facilitate solution delivery, while creating necessary documentation and plans.

The superpowers you’ll be bringing to the team:  

• Technical Expertise: 3+ years in the technology industry, with strong Jira and Confluence administration skills, understanding of web-based technologies, and experience in CRM and Accounting systems administration.
• Project Management: Proficient in Agile project delivery, user and systems migrations, requirements gathering, documentation, and project planning.
• Interpersonal Skills: Excellent customer engagement and expectation management abilities, coupled with strong time management and communication skills.

What could your Quantium Experience look like?   

• Working at Quantium will allow you to challenge your imagination.
• You will get to solve complex problems using rigor, precision and by asking great questions – but it also means you can think big, outside the box and push your problem-solving skills to the max. 

By joining the Quantium team, you’ll get to:

• Forge your path: So many of our team have moved around different teams or offices. You’ll be in the driver’s seat, and we empower you to make your career your own.
• Find your kind: Embrace diversity and connect with your tribe (think foodies, dog lovers, readers, or runners).
• Make an impact: Leave your mark. Your contributions resonate, regardless of your role or rank.

On top of the Quantium Experience, you will enjoy a range of great benefits that go beyond the ordinary. Some of these include:

• Flexible work arrangements: Achieve work-life balance at your own pace with hybrid and flexible work arrangements.
• Continuous learning: Our vision is empowering analytics talent to thrive. The Analytics Community fosters the development of individuals, thought leadership and technical excellence at Quantium through building strong connections, fostering collaboration, and co-creation of best practice.
• Group and Health Insurance: Your well-being matters to us. We offer comprehensive Group Insurances and health Insurance to ensure you and your loved ones are covered. Your peace of mind is our priority. 

Technical certifications and knowledge:

• ITIL and Cloud certifications
• Understanding of internet technologies (SSL, HTTPS, SFTP)
• Experience with cloud migration and coordination

Project and stakeholder management:

• Ability to manage multiple projects with varying priorities while handling BAU tasks
• Strong stakeholder management and supplier engagement skills

Business and training acumen:

• Business acumen and ability to provide technical training to colleagues
• Experience with key business applications (e.g., Concur, Jira, Confluence, Salesforce, Dynamics 365)

Ready to join a team of smart, unique people who are passionate about what they do? At Quantium, you'll find a place where everyone belongs and does work that's intellectually stimulating. So, if you're ready to explore your craft without the usual roadblocks and make a real difference in people's lives, we want to hear from you!

Apply now and let's forge a better, more insightful world together!