Who is Quantium?  
 

Quantium is a global leader in data science and artificial intelligence, at the forefront of the AI revolution transforming business worldwide. Since 2002, we have grown into an international team of over 1,200 AI and data specialists across 14 locations, delivering cutting-edge AI solutions and advanced analytics. Through strategic partnerships with leading corporations, Quantium drives innovation and helps organizations transform their operations through intelligent data-driven insights.

Role summary 
 

As the Melbourne office's onsite IT Support Representative, you'll provide hands-on technical assistance while serving as the critical bridge between local users and our global IT team. You'll manage Melbourne's support workflow, facilitate better understanding between technical and non-technical staff, standardise support processes, and ensure timely communication while proactively identifying and addressing potential issues.

How will you make an impact?
 

• Serve as Melbourne's dedicated onsite IT support contact
• Manage local IT support workflow for efficient issue resolution
• Bridge communication between users and global IT team
• Keep users informed while escalating issues appropriately
• Implement standardised support procedures across locations
• Deliver exceptional customer service through multiple channels
• Maintain Melbourne office IT equipment and infrastructure
• Process employee technology onboarding and offboarding
• Manage hardware assets and contribute to global ticket queue
• Document support issues and help improve service delivery KPI

 
The superpowers you will bring to the team: 
 

• 2+ years of IT service desk or IT support experience
• Microsoft Windows 10/11 and Apple devices installation, configuration, and administration
• Jira ServiceDesk, or other ITSM toolset
• Active Directory administration
• Office 365 administration
• Basic PowerShell scripting knowledge
• Asset management and tracking

What could your Quantium Experience look like?

Working at Quantium will allow you to challenge your imagination. You will get to solve complex problems using rigor, precision and by asking great questions – but it also means you can think big, outside the box and push your problem-solving skills to the max.

By joining the Quantium team, you’ll get to:

• Forge your path: So many of our team have moved around different teams or offices. You’ll be in the driver’s seat, and we empower you to make your career your own.
• Find your kind: Embrace diversity and connect with your tribe (think foodies, dog lovers, readers, or runners).
• Make an impact: Leave your mark. Your contributions resonate, regardless of your role, tenure or level.

But wait, there's more! We've got some pretty sweet perks:

• Flexible work arrangements: Achieve work life balance at your own pace with hybrid and flexible work arrangements.
• Remote working: Embrace the opportunity to work outside of your assigned home location for up to 2 months every year.
• Competitive remuneration: We know our team go above and beyond, which is why we reward our team with market leading remuneration (including an attractive annual bonus scheme).
• Discounts and perks: Enjoy access to a range of generous discounts from Woolworths, exclusive banking products, health insurance and novated leasing.

Ready to join a team of smart, unique people who are passionate about what they do? At Quantium, you'll find a place where everyone belongs and work that is intellectually stimulating. So, if you're ready to make an impact and grow professionally, we want to hear from you!

Apply now and let's forge a better, more insightful world together!

Quantium’s recruitment process involves the collection and use of personal information. Please click on the link “Privacy” for Quantium’s Collection Notice. This provides information on how we collect, use & store your personal information, including potential disclosure to our majority shareholder, Woolworths Group Limited.