Who is Quantium?

Quantium is a world leader in data science and artificial intelligence. Established in Australia in 2002, Quantium is a global team of more than 1,100 people across 14 locations with a unique blend of capabilities across product and consulting services to help businesses unlock value from data and analytics. Quantium partners with the world’s largest corporations to forge a better, more insightful world. 

This role sits within our Product Support team, who is at the front line of our Product business, providing exceptional customer service to our Retail product and Media product clients and users. The key objective of the Product Support Specialist role is to provide Product and Systems expertise internally and to our customers, to answer and solve user requests in a timely and high-quality manner.

How will you make an impact?

• Provide exceptional customer service and product expertise to our retail and media product users, investigating and resolving support requests within SLAs
• Manage client and user administration, including new client setups, user onboarding and maintaining data quality through regular audits
• Drive continuous improvement by becoming a product expert, proposing system workflow enhancements and leading new support initiatives
• Act as the focal point for Salesforce maintenance, report generation and upcoming product releases
• Partner with internal teams like Product, Engineering and Analytics to deliver comprehensive support solutions

The superpowers you'll be bringing to the team:

• Technical proficiency: You have expertise with product support tools like Salesforce and Zendesk combined with intermediate Microsoft Office skills
• Customer service champion: With 1-2 years' experience in tech support, you have a demonstrated passion for solving customer problems
• Analytical mindset: Your attention to detail and analytical skills help you investigate issues thoroughly and propose effective solutions
• Solution-oriented experience: Track record of improving processes and contributing to product enhancements based on user feedback
• Agile performer: Ability to manage multiple priorities while maintaining high-quality support and meeting response time SLAs

Remember – you might not tick all the boxes, but don’t let that from stopping you applying. We’re more interested in how you work, your ability to solve problems and think big. 

What could your Quantium Experience look like? 

 Working at Quantium will allow you to challenge your imagination. You will get to solve complex problems using rigor, precision and by asking great questions – but it also means you can think big, outside the box and push your problem-solving skills to the max. 

 By joining the Quantium team, you’ll get to: 

• Forge your path: So many of our team have moved around different teams or offices. You’ll be in the driver’s seat, and we empower you to make your career your own. 
• Find your kind: Embrace diversity and connect with your tribe (think foodies, dog lovers, readers, or runners). 
• Make an impact: Leave your mark. Your contributions resonate, regardless of your role or rank. 

 On top of the Quantium Experience, you will enjoy a range of great benefits that go beyond the ordinary. Some of these include:

• Flexible Work Arrangements: Achieve work life balance at your own pace with hybrid and flexible work arrangements. 
• Remote Working: Embrace the opportunity to work outside of your assigned home location for up to 2 months every year.  

Quantium’s recruitment process involves the collection and use of personal information. Please click on the link “Privacy” for Quantium’s Collection Notice. This provides information on how we collect, use & store your personal information, including potential disclosure to our majority shareholder, Woolworths Group Limited.