Who is Quantium?

Quantium is a world leader in data science and artificial intelligence. Established in Australia in 2002, Quantium is a global team of more than 1,200 people across 14 locations with a unique blend of capabilities across product and consulting services to help businesses unlock value from data and analytics. We forge a better, more intelligent world by partnering with the world's largest corporations.

Our Quantium Health UK team delivers AI, analytics, and digital consulting services and products to clients within Health, Life Sciences and HealthTech. Our purpose is to harness the power of data and drive improved outcomes for patients and clinicians

As we scale our AI-driven product portfolio in the UK, with Quail (Quality AI & Learning) as our flagship offering, we are seeking a Customer Success Lead to build and lead our customer success and partnership management function from the ground up. This is a unique opportunity to define, implement, and continuously improve the end-to-end customer journey for our NHS trust clients.

How will you make an impact?

• Build from scratch: Design and implement end-to-end customer success processes covering implementation, onboarding, training, value monitoring, and community management for our product portfolio
• Own client relationships: Manage existing NHS trust partnerships, ensuring high renewal rates and maximising client satisfaction
• Demonstrate value: Develop and execute value realisation frameworks that track product usage, outcome metrics, and ROI to demonstrate tangible impact to client stakeholders
• Drive growth: Lead commercial management of renewals, identify expansion opportunities through cross-sell and upsell, and develop consulting opportunities that emerge from client relationships
• Build community: Create and nurture a client community that facilitates peer learning, shares best practices, and drives collaborative innovation across NHS trusts

The superpowers you'll be bringing to the team:

• Customer success expertise: Proven track record in customer success, account management, or partnership roles within healthcare technology or SaaS environments
• NHS knowledge: Direct experience working with NHS trusts or UK healthcare organisations, with understanding of NHS structures, priorities, and stakeholder dynamics
• Builder mindset: Demonstrated ability to build customer success processes and infrastructure from scratch
• Commercial acumen: Experience managing renewals, expansion revenue, and achieving retention targets
• Relationship builder: Exceptional skills in building trusted partnerships across organisational levels, from end-users to C-suite executives
• AI enthusiasm: Passion for AI technology with genuine interest in leveraging AI to transform customer success processes and workflows

Remember – you might not tick all the boxes, but don't let that stop you from applying. We're more interested in how you work, your ability to solve problems and think big.

What could your Quantium experience look like?

Working at Quantium will allow you to challenge your imagination. You will get to solve complex problems using rigour, precision and by asking great questions – but it also means you can think big, outside the box and push your problem-solving skills to the max.

By joining the Quantium team, you'll get to:

• Forge your path: So many of our team have moved around different teams or offices. You'll be in the driver's seat, and we empower you to make your career your own.
• Find your kind: Embrace diversity and connect with your tribe (think foodies, dog lovers, readers, or runners).
• Make an impact: Leave your mark. Your contributions resonate, regardless of your role or rank.

On top of the Quantium experience, you will enjoy a range of great benefits, including:

• Private medical insurance: Access convenient medical treatments without the hassle of waiting lists with our group private medical insurance
• Hybrid work arrangements: Achieve work-life balance with 3 days in the office and 2 days from home
• Remote working: Embrace the opportunity to work outside of your assigned home location for up to 2 months every year.

Quantium's recruitment process involves the collection and use of personal information. Please click on the link "Privacy" for Quantium's Collection Notice. This provides information on how we collect, use and store your personal information, including potential disclosure to our majority shareholder, Woolworths Group Limited.